When you're a property manager, one of the situations that you'll regularly face is tenants moving out. A tenant will need to give you the required amount of notice before he or she leaves the rental unit, and you'll likely be busy finding a tenant who can move in soon afterward. When a tenant informs you that he or she will be moving out, it's useful to ask the reason why. The reason may not be anything to do with the building, but you'll occasionally hear some insightful comments that may help you to make changes moving forward. Here are some other things that you should go over.
How To Leave The Unit
This is an appropriate time to give the tenant a refresher on how he or she should leave the unit upon moving out. This is detailed in the rental agreement, but you shouldn't assume that all tenants are well versed in this document. Talk to the tenant about how the unit should look upon his or her vacating it. For example, you'll normally ask that every possession has been removed and that the garbage bins have been emptied. If the tenant made any temporary changes to the unit, now will also be the time to revert them to how the unit was when it was first rented.
Issues With The Unit
Not every rental tenant will inform the property management department about all issues he or she has noticed with the unit. This is an ideal time to ask the departing tenant what issues might be present. For example, maybe a toilet runs a little or the door to the balcony has trouble latching. Knowing these issues at this time gives you an opportunity to fix them before the next tenant moves in, as you want to ensure that the next tenant is satisfied right away.
There are also some logistics to go over about the move-out process, and this is the perfect time to discuss them. If your building has elevators, you should ask the tenant if he or she wishes to reserve one and during which hours. Generally, there's a time limit for tenants to reserve elevators; you may allow one or two hours, for example. If you have dollies and other equipment available for your tenants to use while moving in and moving out, you can ask if the tenant wishes to reserve any of these items at this time.